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title: Troubleshooting & FAQ description: Frequently asked questions and solutions for problems with Assets in Tidal Control sidebar_position: 4

Troubleshooting & FAQ

Frequently asked questions

Why don't I see any assets in my overview?

Possible causes:

• You have filter settings that hide all assets
• Assets are in the "Archived assets" tab
• You don't have access rights for these assets
• No assets have been created in the environment yet

Solution:

1. Check the Archived tab - Click on "Archived assets" at the top of the overview
2. Reset all filters - Clear filters and perform an empty search
3. Check your permissions - Ask your administrator for access
4. Create your first asset - Click "Add Asset" to begin

Can't I edit an archived asset anymore?

This is normal behavior. Archived assets are read-only to ensure data integrity.

Solution:

1. Restore the asset from archive - Go to "Archived assets" tab
2. Select the asset with the checkbox
3. Click "Unarchive"
4. The asset becomes active and can be edited again

How can I edit multiple assets at once?

Available bulk operations:

• Assign owners - Select assets and assign the same owner
• Archive or delete - Process multiple assets in one action

Why can't I assign an owner to an asset?

Possible reasons:

• The person doesn't have a user account in Tidal
• You have insufficient rights for this asset
• The owner is assigned, but the page hasn't refreshed yet

Solution:

1. Check user list - Type the name and check if suggestions appear
2. Ask administrator to add the person to Tidal
3. Refresh the page - F5 to resolve any cache problems

Where do I find the impact rating of my asset?

Impact rating locations:

• Assets overview - "CIA rating" column shows C, I, A scores
• Assessment tab - Complete impact analysis with details

If impact rating is empty:

1. Go to the asset and open the "Assessment" tab
2. Fill in CIA scores (Confidentiality, Integrity, Availability)
3. Rating is automatically calculated based on highest score
4. Save assessment - Impact appears in overviews

See Assessing Assets for a complete explanation.

Still need help?

Send an email to support@tidalcontrol.com, and we'll get back to you as soon as possible.