# Troubleshooting & FAQ

> Most asset problems come down to a filter that hides everything, an archived asset, missing access rights, or an assessment never filled in. Fixes for each.

Source: https://tidalcontrol.com/docs/assets/troubleshooting-and-faq

Most asset problems come down to one of four things: a filter that hides everything, an asset sitting in the archive, missing access rights, or an assessment that was never filled in. The answers below cover each of those.

## Frequently asked questions

### Why don't I see any assets in my overview?

This is almost always a filter or the Archived tab, not a real data problem.

**Possible causes:**
- You have filter settings that hide all assets
- Assets are in the "Archived" tab
- You don't have access rights for these assets
- No assets have been created in the environment yet

**Solution:**
1. **Check the Archived tab** - Click on "Archived" at the top of the overview
2. **Reset all filters** - Clear filters and perform an empty search
3. **Check your permissions** - Ask your administrator for access
4. **Create your first asset** - Click "Add asset" to begin

> **note:**

New Tidal environments start without assets. Begin by adding your most critical business resources via the "Add asset" button.

### Can't I edit an archived asset anymore?

**This is normal behaviour.** Archived assets are read-only to ensure data integrity.

**Solution:**
1. **Restore the asset from archive** - Go to the "Archived" tab
2. **Select the asset** with the checkbox
3. **Click "Unarchive"**
4. **The asset becomes active** and can be edited again

### How can I edit multiple assets at once?

Selecting several assets at once lets you assign an owner or archive them in a single action.

**Available bulk operations:**
- **Assign owners** - Select assets and assign the same owner
- **Archive or delete** - Process multiple assets in one action

### Why can't I assign an owner to an asset?

The person usually just doesn't have a Tidal account yet, or you don't have rights on this asset.

**Possible reasons:**
- The person doesn't have a user account in Tidal
- You have insufficient rights for this asset
- The owner is assigned, but the page hasn't refreshed yet

**Solution:**
1. **Check user list** - Type the name and check if suggestions appear
2. **Ask administrator** to add the person to Tidal
3. **Refresh the page** - F5 to resolve any cache problems

### Where do I find the impact rating of my asset?

The CIA rating shows in the overview column and in full on the Assessment tab; it's empty until that assessment is filled in.

**Impact rating locations:**
- **Assets overview** - "Assessment" column shows C, I, A scores
- **Assessment tab** - Complete impact analysis with details

**If impact rating is empty:**
1. **Go to the asset** and open the "Assessment" tab
2. **Fill in CIA scores** (Confidentiality, Integrity, Availability)
3. **Rating is automatically calculated** based on highest score
4. **Save assessment** - Impact appears in overviews

See [Performing asset assessments](/docs/assets/assessing-assets) for a complete explanation.

> **tip:**

Start with a rough assessment for all assets. A global impact rating is better than no rating, and you can always refine later.

### Still can't figure it out?

Send an email to support@tidalcontrol.com, and we'll get back to you as soon as possible.

> **info:**

**Gather support info:** Note which browser you're using, exact error messages, and which steps you've already tried. This significantly speeds up the solution.