Troubleshooting & FAQ

Evidence questions are usually about what you can upload, how a file gets attached to a task or policy, and why a file cannot be deleted. Deletion is the one real constraint: only files that are not linked to anything can be removed.

Frequently asked questions

Which file types can I upload?

The upload function supports all file formats.

How do I link documents to tasks or policies?

• Link to tasks - Go to the Tasks page and Upload files there
• Link to Policies - Go to the Policies page and Upload files there

What do the icons and numbers mean for each document?

Paperclip icon - used as evidence Controls icon - used as documentation in Controls Number - How often the same document has been used. When uploading evidence and policies, previously used documents can be selected.

Common problems

Cannot select or delete document

To maintain audit trail integrity, only orphaned documents (not linked to tasks, policies, or vendor documentation) can be deleted.

Still can't figure it out?

Send an email to support@tidalcontrol.com, and we'll get back to you as soon as possible.