When does someone get an email from Tidal Control?

We try to limit the amount of emails we send to you, such that your inbox is not cluttered by us. There are a few specific moments when you will receive an email from Tidal Control, and we distinguish between the following priorities:

When direct action is needed: you will receive an email with a link to take action.
To update you on changes in Tidal Control: you will receive an email with a summary of the changes. This email is sent only once per day.

Emails that require direct action

The emails that require direct action are sent in the following cases:

When you are invited to Tidal Control by a colleague or partner: you will receive an email with a link to create your account.
When you need to reset your account details: you will receive an email with a link to reset your password.
When you are mentioned in a comment: you will receive an email with a link to the comment.
When a group you belong to is linked to a policy: you will receive an email with a link to read and approve that policy.
When your request for access to a document is approved or rejected: you will receive an email with the outcome.
When an integration credential is about to expire: you will receive an email so you can renew it before the connection stops working.
When a certification is requested: you will receive an email with a link to the request.

The daily summary email

The daily summary email is the only place where Tidal Control actively reminds you about deadlines. There are no separate "this task is almost overdue" emails, and the app does not send you a notification either. Inside the app, deadlines are only visible as the Due within 14 days and Overdue statuses in your task overview. You have to look them up yourself.

You receive this email if you have at least one item in one of the categories below. If you have nothing outstanding, you do not get an email that day. It is sent once per day, in the morning. There is currently no setting to unsubscribe from it.

The email covers the tasks assigned to you: executions, assessments and issues.

Category	When a task appears in it
Deadline passed	The deadline has passed since yesterday 00:00 (the first summary after the deadline).
Deadline coming up	Still open, with a deadline within the next 3 days (counted from today 00:00).
Newly assigned to you	Assigned to you since yesterday 00:00.
Completed	Closed since yesterday 00:00.

Each task is listed with its name, its deadline and a direct link. Deadlines and dates are shown in the timezone and language of your environment.

Info

A passed deadline is reported once. A task that has been overdue for a week does not appear in the summary again. There is no repeated reminder and no escalation. To see everything that is still outstanding, use your task overview and filter on Overdue or Due within 14 days.

Why you did not get a summary today

The summary is skipped when there is nothing to report. You will not receive it if:

None of your tasks changed and none of them have a deadline in the next 3 days.
Your overdue tasks passed their deadline more than a day ago. Those were reported in an earlier summary and are not repeated.
The tasks you are working on have no deadline set. A task without a deadline can never appear in the two deadline categories.
Nothing is assigned to you. The summary only covers tasks where you are the assignee, not tasks you created for someone else.