title: Troubleshooting & FAQ description: Frequently asked questions and troubleshooting for Vendor Management in Tidal Control sidebar_position: 3

Troubleshooting & FAQ

Frequently Asked Questions

How do I determine the correct risk classification for a vendor?

Risk classification is automatically calculated based on assessment answers:

High Risk indicators:

Full access to sensitive/regulated data
Business-critical services
Regulated data processing (financial, health, personal data)
Organisation-wide scope

Medium Risk indicators:

Limited data access
Moderate business impact
Basic business data processing
Department level services

Low Risk indicators:

No data access
Minimal business impact
Physical services only
Limited project scope

Tip

Manual adjustment: Correct the classification manually if the automatic classification doesn't fit the business context.

Common Problems

Vendor risk classification is not being saved

Complete all mandatory questions first

Still having trouble?

Send an email to support@tidalcontrol.com, and we'll get in touch as soon as possible.

Info

Gathering support info: Note which browser you're using, exact error messages, and which steps you've already tried. This significantly speeds up the solution.