Vendors
Troubleshooting & FAQ
A vendor's risk classification is calculated from its assessment answers, so the two questions below both come back to completing that assessment in full.
Frequently asked questions
How do I determine the correct risk classification for a vendor?
Risk classification is automatically calculated based on assessment answers:
High Risk indicators:
- Full access to sensitive/regulated data
- Business-critical services
- Regulated data processing (financial, health, personal data)
- Organisation-wide scope
Medium Risk indicators:
- Limited data access
- Moderate business impact
- Basic business data processing
- Department level services
Low Risk indicators:
- No data access
- Minimal business impact
- Physical services only
- Limited project scope
Tip
Manual adjustment: Correct the classification manually if the automatic classification doesn't fit the business context.
Common problems
Vendor risk classification is not being saved
Complete all mandatory questions first
Still can't figure it out?
Send an email to support@tidalcontrol.com, and we'll get back to you as soon as possible.
Info
Gathering support info: Note which browser you're using, exact error messages, and which steps you've already tried. This significantly speeds up the solution.
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