title: Troubleshooting & FAQ description: Frequently asked questions and solutions for problems with Policy Center in Tidal Control sidebar_position: 4

Troubleshooting & FAQ

Frequently asked questions

Why don't I see any policies in my overview?

Possible causes:

Your policies are not yet linked to controls
Policies are in the "Archived" tab
You don't have access rights for these policies

Solution:

Check the Archived tab - Click "Archived" at the top of the overview
Link policies to controls - Go to the Controls section and link policy-tests
Check your permissions - Ask your administrator for access

Note

New environments without a license for policy templates start with all policies in "Archived" status. These must be activated by linking them to controls.

Can't I edit an approved policy anymore?

This is normal behavior. Approved policies are read-only to ensure compliance.

Solution:

Click "Edit" in the approved policy
Tidal automatically creates a new draft with the same content
Edit the draft as desired
Approve the new version when ready

Info

The old approved version remains available until you approve the new draft. This keeps your compliance intact during editing.

Where do I find my downloaded policy PDF?

PDF downloads contain:

The complete policy document
Metadata header with approval information
Version table as last page

Finding your download:

Check your Downloads folder - Default location in most browsers
Filename format - Usually: PolicyName_Version_Date.pdf
Browser download history - Ctrl+J (Chrome) or Ctrl+Shift+Y (Firefox)

Tip

PDF downloads contain automatically generated metadata and version history. You don't need to add these manually to your document.

Common problems

Policy status is incorrect

Symptoms:

Policy shows "Draft" but should be "Approved"
Status doesn't update after approval
Test results don't match policy status

Possible causes:

Browser cache - Old information is displayed
Simultaneous editing - Multiple users editing at the same time
Synchronization delay - Status update is still in progress

Solutions:

Refresh the page - F5 or Ctrl+R
Clear browser cache - Ctrl+Shift+R for hard refresh
Wait 30 seconds - Let synchronization complete
Check other browsers - Test in incognito/private mode

Changelog and versions don't match

Problem: Version numbers don't match the actual changes.

Solution:

Open the policy editor
Click menu button (three horizontal lines)
Go to version history in the sidebar
Click pencil icon next to the version
Update changelog and version number

Caution

Changelog edits do not change the approval date or author. They only help in maintaining clear version information.

Links don't work in policy documents

For internally managed policies:

Check URL format - Use complete URLs (https://)
Test links before publication - Click links in preview mode
Update broken links - Edit document and replace links

For uploaded documents:

Links in PDFs - Check that links are clickable in original document
Word documents - Links must be active before upload
Test after upload - Download and test the uploaded version

Still can't figure it out?

Send an email to support@tidalcontrol.com, and we'll get back to you as soon as possible.

Info

Gathering support info: Note which browser you're using, exact error messages, and which steps you've already tried. This significantly speeds up the solution.