title: Troubleshooting & FAQ description: Frequently asked questions and solutions for Documents-related problems in Tidal Control sidebar_position: 2

Troubleshooting & FAQ

Frequently Asked Questions

Which file types can I upload?

The upload function supports all file formats.

How do I link documents to tasks or policies?

Link to tasks - Go to the Tasks page and Upload files there
Link to Policies - Go to the Policies page and Upload files there

What do the icons and numbers mean for each document?

Paperclip icon - used as evidence Policy icon - used as policy document Number - How often the same document has been used. When uploading evidence and policies, previously used documents can be selected.

Common Problems

Cannot select or delete document

To maintain audit trail integrity, only orphaned documents (not linked to tasks or policies) can be deleted.

Come across an issue we haven't covered?

Send an email to support@tidalcontrol.com, and we'll get in touch as soon as possible.

Info

Gathering support info: Note which browser you're using, exact error messages, and which steps you've already tried. This significantly speeds up the solution.