Key Performance Indicators (KPIs) are quantifiable metrics that organisations use to evaluate the effectiveness of their compliance and information security programmes. In a GRC context, typical KPIs include the percentage of employees who completed security awareness training, the average time to remediate audit findings, or the number of policy exceptions granted over a reporting period.
Well-defined KPIs enable management to make data-driven decisions about resource allocation and programme improvements. They are essential for management reviews and board reporting, providing objective evidence that the organisation's control environment is functioning as intended and continuously improving.